March 28, 2007 Edition

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LHS has plan for success

Leah Osbahr, Lawrence Health Services president, provided an overview of a methodology for measuring organizational performance and achieving sustainable results during the LHS board meeting Monday evening. The "Balanced Scorecard" is a description of the organizations' new strategy. It links strategy to performance.

"We will be focusing on four indicators ~ financial, customer, clinical and business processes and learning and growth," said Osbahr.

Financial perspective identifies the long-term sustainability and the financial resources needed to fulfill the community mission. Customer perspective will address needs and expectations of the patients, physicians and community. Clinical and business process set goals that must be accomplished. Learning and growth components will focus on the skills, culture and technology necessary if a rural hospital is to become successful.

Steps to using a balanced scorecard include mapping exercises and building goals as an organization, according to Osbahr. The challenge is to instill the awareness of management's priorities by "drilling down" to individual employees.

"One of the first steps is reviewing our mission and vision statement," said Osbahr. "Our current mission statement is 'To provide personalized healthcare and wellness service through our health system, affiliations and relationships.' We are in the process of writing a new mission statement focused on providing quality healthcare in a safe, caring environment.

"Our current vision is 'To be the first choice in community healthcare for Lawrence County.' We are reconsidering this vision statement to better address the needs and expectations of our patients, medical staff and community.'"

Bill Maxwell, board president, suggested changing the focus from "community" to "the area we serve."

Also during the meeting, Sarah Wright, administrator of LHNC, announced that "Celebrate Life" would be the theme for this years' celebration of National Nursing Home Week, May 13-19. Events are being planned to lead up to a special celebration on Saturday involving residents and families. Activities will be focused on "the good old days."

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